SHIPPING
All orders are custom packaged with care to ensure the quality and safety of your purchase. All orders are shipped via United Parcel Service (“UPS”), USPS or DHL. We offer complimentary shipping on jewelry orders over $500 shipped to destinations within the contiguous United States. For any concern and inquiries, please email info@arderarus.com. For orders shipped to destinations outside the United States, the shipping cost displayed at checkout does not include any duties, taxes, or other fees that may be assessed on the shipment, all of which are the customer’s responsibility. ARDE RARUS is not responsible for any duties, taxes, or other fees that may be assessed on international shipments.
RETURN Policy
Returns within 14 days of receipt of the order with unused products and in its original packaging will be accepted with the exception listed below. Kindly note that returns shipped beyond 3 days of your receipt of a return authorization will not be accepted. All returns will be in store credit.
The following orders on arderarus.com are final sale and not eligible for return
International orders shipped to the following countries (please email info@arderarus.com for further support):
Custom orders (including engraved or otherwise altered items)
Items listed as final sale
Orders purchased with from third-party (please reach out to the third-party you purchased with directly as we do not authorized nor oversee any products sold outside of arderarus.com)
DAMAGE & REPAIRS
In the event you receive an item that you believe is damaged or defective, we kindly ask that you email info@arderarus.com within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item.
We reserve the right to deny any request for return, exchange, or repair.